Warranty

Rubi offers, for the entirety of its products, the most comprehensive warranty program in the industry.

Kitchen faucets- Limited Lifetime warranty
Rubi guaranties its kitchen faucets from leaks and this for as long as the user is also the original purchaser and owner of the faucet. This guaranty covers all manufacturing defects (processing of parts) and defects in material (chrome and brushed nickel finish).

Kitchen sinks- Limited Lifetime warranty
Rubi guaranties its stainless steel sinks from all manufacturing and material (finish) defects and this for as long as the user is also the original purchaser and owner of the sink.

Bathroom faucets (modern and classic)- Limited lifetime warranty
Rubi guaranties its bathroom faucets from leaks and this for as long as the user is also the original purchaser and owner of the faucet. This guaranty covers all manufacturing defects (processing of parts) and defects in material (chrome and brushed nickel finish).

Showers- 3 year warranty
Rubi guaranties its shower bars and the components (soap holder, handshower holder), handshowers, and flexible hoses against any manufacturing defects for a period of 3 years.

Sanitary Ware- 5 year warranty
Rubi guaranties its sanitary ware, toilets, washbasins and sinks against any manufacturing defect for a period of 5 years.

Furniture- 5 year warranty — (components and mechanisms)
Rubi guaranties the components of its bathroom furniture and vanities against any manufacturing defects for a period of 5 years. The mechanisms and gliders are also covered for 5 years.

Parts -

Limited Lifetime warranty
  • Cartridges (cold / hot, single hole, thermostatic, pressure balanced)
  • Diverters

3 year warranty
  • Flexible hoses
  • Shower bars
  • Hand showers
  • Shower heads
  • Body jets

1 year warranty
  • Sink grids
  • Strainers
  • Soap pumps
  • Toilet seats

Certain conditions apply. Please see full details in the ‘General Conditions’ section of this warranty policy.

General Conditions
The warranty does not cover: normal wear and tear of product (faucets, sinks, etc), abusive use (use in an industrial, commercial or business environment*) , unsanitary use, or inappropriate maintenance of the product.
The warranty will be null and void in the case of use of harsh cleaning products (particularly abrasives, waxes, alcohol, ammonia, bleach, acids, solvents or any corrosive or chemical products) whether the product is applied by the owner or a third party for the owner.
Rubi will not be held responsible for damages due to any incorrect installation, transfer of product, replacement, repair or any damages causing any loss, injury, direct or indirect costs of any nature including but not limited to any personal loss connected to our product.
Our warranty, in a residential environment, excludes damages caused by air or water conditions that may be altered.
This warranty is non transferable.

Replacement
If the faucet leaks or presents a manufacturing defect or material defect (finish) during the applicable warranty period, Rubi will, free of charge, repair or replace any defective part or the faucet. The replacement parts will be chosen according to current product availability. In the case in which a product is no longer available, a similar product of equal value will be chosen at the discretion of Rubi by Soligo. Rubi’s responsibility, with regards to the warranty, Is limited to the value of the price of the faucet.

*Industrial, commercial or institutional use - 1 year warranty
Rubi guaranties its products against any manufacturing or material defect for a period of 1 year, from the date of purchase, whether the product is in use or not, for all industrial, commercial or institutional environment (and where there is intense use). The above mentioned General Conditions apply.

Warranty claims
Please communicate with Rubi by Soligo at our toll free number 1.800.463.2197 or by email at service@rubi.ca. Your may also write to us at: 2750 Dalton avenue, Québec city, QC, G1P 3S4. Each claim must be accompanied by a proof of purchase, including the date of purchase, with the retailer’s information, as well as a brief description of the problem. Any claims with omitted information will not be treated. This Warranty excludes all other warranties including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose (other than as specified in the product description and instruction manual included where appropriate. Some provinces or states may not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, therefore, the above limitation may not be applicable. Any provision in this Warranty which is unenforceable in any state or province shall be ineffective to the extent of such unenforceability, without invalidating the remaining provisions or affecting the validity or enforceability of such provisions in any other province or state.